Cashiers refer to employees who check out customers in supermarkets, shopping malls, guesthouses, and other business places. Cashier job requirements: be honest, responsible, proficient in using office software and cashier-related equipment; have strong learning and communication skills; and use cash registers to assist in work.
- Transaction processing: Cashiers must accurately operate the cash register system, carefully scan the barcodes of goods, and accurately calculate the total price of goods and the amount of change. At the same time, accept a variety of payment methods such as cash, bank cards, and mobile payments, and issue invoices and receipts according to customer needs.
- Return and exchange processing: When a customer requests a return or exchange, the cashier needs to check the product information, confirm the reason for the return or exchange, and then strictly follow the prescribed procedures to handle the refund or exchange, and update the inventory in a timely manner.
- Customer service: Communicate with customers in a warm and friendly manner, answer customer questions, and provide shopping suggestions according to customer needs. If you encounter customer complaints, you must handle them properly to create a good shopping experience for customers.
- Financial management: Ensuring the safety of funds is one of the important responsibilities. Cashiers need to carefully count cash every day, reconcile with the financial department, and prepare daily business reports and reports.
- Assist in management: Cashiers must be familiar with product information and promotional activities in order to better serve customers. In addition, they need to assist in inventory counting, store tidying, etc., and keep the cash register clean.
Skills and literacy requirements
Cashiers must have proficiency in cashier processes, equipment operation skills, service awareness, sales skills, professional knowledge and counterfeit banknote identification capabilities. These include but are not limited to the following:
- Be familiar with the headquarters' various rules and regulations for franchise stores
- Be proficient in the operating procedures of cashier business
- Be proficient in the operating skills of various cashier equipment
- Have good service awareness and sales skills, and have a strong spirit of obedience and cooperation
- Master basic computer knowledge and financial knowledge
- Have the skills to identify counterfeit banknotes
